Jonathan Feldman is Director of Planning and Scheduling at Nassau Inter-County Express (NICE), one of the most productive suburban transit systems in the nation. Driven by a passion for outstanding transit service, Jon leads a dynamic team to engineer plans and schedules that work for all stakeholders along the line – from the Customer to the Bus Operator to the Agency – all while using taxpayer dollars as efficiently as possible. Under his leadership, NICE became the first U.S. transit agency to adopt Optibus, a next generation schedule optimization software. He has led the agency to new standards of on-time performance and launched a series of innovative new products and services. Jon has previously worked at New York's MTA and Miami-Dade Transit and began his career as a Bus Operator.