Pat is Director, Transit Customer Systems and Planning, at the City of Ottawa. Broadly speaking, the job of Pat’s team is to help people to travel on Ottawa’s transit system, OC Transpo, as easily as possible. In particular, team members work on providing information and problem-solving for customers, managing the fare system, designing the complete transit system, setting standards and measuring performance against them, and deploying and operating technology solutions to support customers and operations. All of this is done to provide excellent service on a transit system that is an integral part of the community. Pat has been at OC Transpo since 2000, before that was at the Toronto Transit Commission, and has a degree in geography from the University of Waterloo.
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